Frequently Asked Questions

General

Your vehicle is eligible for cover no matter who you purchased it from. Whether we can cover your car or not actually depends on the age, mileage and purchase date of the vehicle, as well as our terms and conditions. Got a question? Please call one of our advisors on 0860 267 267, any week day between 8am and 5pm.

Please call our advisors on 0860 267 267, any week day between 8am and 5pm, and we’ll email or post a copy to you.

The following are important to ensure your cover remains intact:

• Meeting your manufacturer scheduled vehicle services

• Using authorised repairers for any required repairs

• Ensuring that any modifications to your vehicle are approved by the vehicle manufacturer

• Proper maintenance and use of your vehicle

• Using the correct fuel, lubricants and/or parts

For full details of what you need to do to ensure your cover is not compromised, please read your policy schedule, or call our advisors on 0860 267 267, any week day between 8am and 5pm.

Your policy ensures that the repairs required return the vehicle to you in the same condition as it was before the breakdown. So, if a new part is fitted to your vehicle to replace an older part, and this improves the condition of your vehicle, it may be considered betterment. In this instance, and if the cost exceeds your cover, you may need to contribute towards the cost of the part.

Your vehicle must be serviced and maintained according to the manufacturer’s specifications at a franchised dealer or AA Quality approved repairer, in order to ensure the validity of your policy. A service run-over of 1500 kilometres, or 30 days (whichever occurs first) is allowed either side of the service interval. Always keep the original invoices and receipts as proof, because these may be requested in the event of a claim.

We offer cover for both new and used vehicles, depending on the age, mileage, purchase date and other factors. Please call our advisors with any questions on 0860 267 267, any week day between 8am and 5pm.

If you have sold your vehicle and would like to transfer your cover to the new owner, please email the new owner’s details to us:

  • first name & last name
  • postal address
  • physical address
  • contact number
  • email address

We will also need a copy of your vehicle service booklet, indicating that the vehicle’s services are up to date.

To get information on the renewal options available for your vehicle, please call our advisors on 0860 267 267, any week day between 8am and 5pm.

Your cover will expire when your vehicle reaches the maximum mileage or age limit stated in your policy schedule (whichever occurs first). Check your odometer and calculate your vehicle’s age from the date of first registration. It’s your responsibility to inform us when your vehicle has reached the maximum limit, so that we can cancel your policy and any debit orders that are in place.

Claims (for Scratch & Dent claims, see Scratch & Dent FAQs)

To submit a claim, please call our claims advisors on 0860 267 267, or log your claim online.

When logging or submitting your claim, ensure you include the following information:

  • your policy number as per your policy schedule
  • the nature of the breakdown
  • the odometer reading on your vehicle at the time of the breakdown
  • the address of the repairer where your vehicle can be inspected

Our aim is to get you back on the road as quickly as possible. Our turnaround time is generally 24 hours from when we receive all the required documents, so make sure to send everything we need in order to speed up your claim.

Some products require a waiting period before you can make a claim. Please check your policy schedule for more information.

Extended Warranty

Warranty, or mechanical breakdown insurance, provides cover for the cost of labour and parts/components following the actual failure or breakage of mechanical/electrical components, as specified in your policy document under Scope of Cover.

Most comprehensive warranties will include major components, such as:

  • Engine
  • Transmission system
  • Fuel and ignition systems
  • Cooling system
  • Electronic systems
  • Electrical components
  • Differential
  • Steering
  • Suspension
  • Non-frictional clutch and brake system parts

If a covered part or component breaks or fails as a result of deteriorisation, a warranty will cover the cost of replacement, as per the covered benefit. It does not cover parts that are replaced at the time of repairs, which have deteriorated but not actually broken. It also does not provide cover for any condition that existed before the effective date of the policy.

Your vehicle may be eligible for cover, depending on the mileage, purchase date and other factors. Please call one of our advisors for help on 0860 267 267, any week day between 8am and 5pm.

You may choose to pay on a monthly basis, or make a once-off payment for 12 or 24 month cover.

You may choose to have your vehicle repaired at any AA Quality repairer, or any AA Warranties approved repairer. Contact one of our claims advisors on 0860 267 267 to check if your chosen repairer is approved.

All repairs must be performed at an AA Quality repairer, or at an AA Warranties approved repairer, as these repairers are required to provide a guarantee for their repairs, so that we can ensure your consumer rights are protected.

Your policy provides cover for sudden, unforseen breakage or failure of covered components. All servicing and/or general maintenance to your vehicle is not covered.

Contact our advisors on 0860 267 267, or click below for assistance with information on service or maintenance products that will cover you for these costs.

Service & Maintenance Plans

A Service Plan covers the cost of scheduled services, as indicated in your manufacturer’s handbook, including the relevant service kit.

A Maintenance Plan covers the cost of scheduled services, as indicated in your vehicle’s handbook, including the relevant service kit, and the cost of any maintenance or mechanical repairs required as a result of normal wear and tear, as specified in the policy wording.

You can take your vehicle to any AA Quality service centre or AA Warranties approved service centre. The service centre must contact our claims advisors on 0860 267 267, for authorisation before they proceed.

Scratch & Dent Maintenance Plan

You are covered for all minor scratches, dents and chips to the body of your vehicle, headlight lense repairs, windscreen damage, tar spots and hail damage.

You can claim once a month, if required, for the duration of your plan.

You can claim up to R3000 per covered incident. You will need to pay for any damage in excess of this amount.

The repairer is required to provide photographic evidence of all damage prior to getting authorisation to proceed, so no excess amount can be carried over to the next month.

The policy only covers the vehicle stated on your policy schedule.

You can take your vehicle to any AA Quality repairer or AA Warranties approved repairer. The repairer must contact our claims advisors on 0860 267 267, for authorisation before they proceed.

Tyre & Rim Warranty Plan

This plan offers cover against irreparable, accidental damage to the tyres and rims of your vehicle caused by hazards on the roads.

Punctures and any other damage that can be repaired is not covered. The policy does however, cover damage to rims that can be repaired, but not replacement of rims damaged beyond repair.

You are covered for up to R17 500 for tyre replacements and up to a further R17 500 for rim or mag repairs, for the duration of your policy. The replacement cover of your tyre will take into account the wear on the damaged tyre.

Your tyres must be in a roadworthy condition, with a minimum tread depth of no less than 1mm.

Only the tyres that are fitted on your vehicle and listed on the policy schedule, are covered.

You can take your vehicle to any accredited tyre and rim specialist. They must contact our claims advisors on 0860 267 267 for assistance.

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