Need to make a claim? Here are the steps you need to follow.

We want to make sure that your claim is processed as quickly and fairly as possible, so you can get back on the road again. Here’s what you need to do.

  1. Tell us immediately after the event, or on the following working day (if the event happens on a weekend or public holiday). Call us on 0860 267 267, weekdays between 8am and 5pm, or email us at claims@aawarranties.co.za.
  2. When you call or email, please provide us with:
    • Your policy number
    • The nature of the breakdown
    • The odometer reading of the vehicle at the time of the breakdown
    • The address where the vehicle can be inspected
  3. You must take your vehicle (or have it towed), to an AA Warranties Approved Repairers.
  4. If the workshop needs to investigate the cause of the failure to prepare their quote, they will need your permission to continue.
    • Bear in mind that any labour costs incurred, where the failure is not covered, will be for your own account.
    • Where it is determined that the failure is covered, your policy will cover the labour costs to the limit specified.
    • The repairer must submit a written quotation to the Claims Department at claims@aawarranties.co.za so that we can process the extended warranty claim.
  5. We may need to inspect your vehicle before authorisation to repair is given. We will do this within 24 hours of receiving the written quotation.
  6. When the extended warranty claim is approved, the repairer will receive an authorisation number to proceed. You must wait for this before repairing your vehicle.

It’s important to follow these steps, and supply the information requested, otherwise your vehicle warranty claim could be delayed.

Got a question about making a claim? Call us on 0860 267 267 so we can help.

If your vehicle needs a service or maintenance, please follow these steps:

  1. Book your vehicle in with an Approved Repairer of your choice.
  2. You must tell the Repairer that you have an AA Warranties Service or Maintenance Plan.
  3. The Repairer must contact us on 0860 267 267 before they start any work, and email us with a written quotation to claims@aawarranties.co.za, as well as:
    • Your Service or Maintenance Plan number
    • The odometer reading
    • Your vehicle registration number
    • All the information regarding the service required
    • The address at which the vehicle can be inspected
  4. We’ll then issue an authorisation number for the service or maintenance portion of the invoice.
  5. Once the work is completed, an invoice for the work must be forwarded, together with the release note signed by yourself, to claims@aawarranties.co.za for payment.

Here’s what you need to do to claim from a Scratch and Dent Maintenance Plan:

  1. First check if your vehicle’s maintenance falls within the definition of “Defined Maintenance” included in your policy schedule, before getting in touch with us.
  2. Call us on 0860 267 267 and provide us with your Scratch and Dent Maintenance Plan Certificate number.
  3. We will ask you to deliver your vehicle to an AA Warranties Approved Repairer, or insurer approved autobody or windscreen repairer.
  4. We’ll then ask the Repairer to email us photos of the damages, as well as their quote for the work to claims@aawarranties.co.za. We reserve the right to inspect the vehicle before we authorise the repairs.
  5. Once we’ve got all the required documents, you’ll be sent an SMS to tell you whether or not your Scratch and Dent maintenance has been approved. If it is approved, we’ll issue an authorisation number so the Repairer can proceed with your repairs.

To claim on your Tyre & Rim Warranty:

  1. Call us on 0860 267 267 and provide us with:
  • Your name
  • Your policy number
  • The nature of the damage
  • The odometer reading of your vehicle at the time of the incident
  • The current tyre tread depth % at the time of the incident
  • The address where the vehicle can be inspected
  1. At your own cost, take your vehicle to an accredited Tyre & Rim specialist.
  2. They must forward a written quotation to us at claims@aawarranties.co.za, and state your warranty policy number on the quotation.
  3. Once your Tyre & Rim Warranty claim is approved, we’ll let you know and then provide the Tyre & Rim specialist with an authorisation number, so they can proceed with the repairs/replacement.
  4. It’s important that NO WORK is done on your vehicle unless it has been authorised, otherwise your claim could be invalid.
  5. Once the work is complete, forward a copy of the tax invoice (which must reflect the current odometer reading) and proof of payment to us at claims@aawarranties.co.za, remembering to include your policy number.
  6. Once we’ve received it, we’ll reimburse you with the amount that was authorised.

It’s very important that no repair work is done on your vehicle until we have authorised it, otherwise your warranty claim may not be valid. When you collect your vehicle, please check you are happy with the work, before you sign the release note.

Log a claim

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"Thank you for the professional and courteous manner in which you attended to my recent claim. The quality of an Insurance Policy is generally only known when it is put to the test. I recently had to test your product when my vehicle suffered a mechanical failure."

a satisfied AA Warranties customer